Free Guide for Hoteliers
The Definitive FAQ to Responding to Reviews
DATA PROTECTION BASIC INFORMATION
Data Controller: REVIEW RANK, S.A.
- Provided you the requested content by direct download or via email.
- In case you consented, to send you communications in order to provide you with information about the best practices in our hotel industry and products.
Rights of the data subject: You have the right to access, rectify and delete the data, as well as other rights, as explained in the additional information.
If you have a burning question about how to correctly respond to guest feedback, you are not alone. We’ve compiled some of the most common queries hoteliers have when managing their online reviews and survey responses.
Download the document to find out how to handle responding like an expert.
- What if the guest is wrong?
- When should we apologize?
- Can we use review templates?