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Free Guide for Hoteliers

The Definitive FAQ to Responding to Reviews



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If you have a burning question about how to correctly respond to guest feedback, you are not alone. We’ve compiled some of the most common queries hoteliers have when managing their online reviews and survey responses.

Download the document to find out how to handle responding like an expert.

  • What if the guest is wrong?
  • When should we apologize?
  • Can we use review templates?