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Profit from Guest Intelligence

Leverage online reputation and guest satisfaction survey analytics to enhance guest experiences and increase revenue.

Reputation managementGuest surveys

25,000+ companies rely on ReviewPro

  • Kempinski Hotels
  • Louvres Hotels
  • Iberostar
  • Melia Hotels
  • Ascott
  • Pestana

What we do

We are the world-leaders in Guest Intelligence solutions for the hospitality industry. Our cloud-based solutions enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. We provide actionable insights to increase guest satisfaction, rankings on review sites/OTAs and ultimately revenue.

Why we are different

We have a deep understanding of the impact and implications of guest feedback and are experts in helping clients to create a guest-centric culture, to deliver better experiences and to exceed clients’ expectations.

Our clients benefit from:

  • Most comprehensive data coverage, reliability and the Global Review IndexTM (GRI).
  • Actionable insight to turn visitor feedback into measurable results.
  • Industry-leading education, training and support.
  • Open and flexible approach to partners and products.
Michael Levie CitizenM

“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organisation around guest satisfaction.”

Michael Levie

Partner & CEO, citizenM hotels

Damien Hanger Star Ratings Australia

“ReviewPro has opened the door for thousands of SME, accommodation businesses in Australia to manage their online reputation. The quality of ReviewPro data has been matched by their unrivalled training and support.”

Damien Hanger

General Manager, Star Ratings Australia

Peter Stack Jurys Inn

“Since implementing ReviewPro’s integrated guest feedback system, combining ORM with GSS, we now have a global view of our 31 hotels. One of our biggest wins is that our TripAdvisor performance has improved dramatically, both in terms of review volume and rankings.”

Peter Stack

Regional Operations Manager, Jurys Inn

Adele Gutman Library Hotel Collection

“With ReviewPro’s semantic analysis, we can quantify which areas are of the highest concern to our guests, which helps us to justify investments and achieve the greatest impact from our financial expenditures.”

Adel Gutman

VP Sales, Marketing & Revenue, Library Hotel Collection

Resource hub

Discover the latest trends and best practices in Guest Intelligence for the hospitality industry.

Create a guest-centric culture

Let one of our Guest Intelligence experts share how you can benefit from our advanced guest feedback analytics to improve decision-making and deliver better results.


Industry insights

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