How a Beach Resort Uses Case Management to Drive Service Excellence

Forte Village is a Sardinian beach resort where nature, fine dining, sport and wellness merge to create an unforgettable holiday experience.

The resort’s main objective was to improve guest satisfaction scores and to find an efficient way for staff not only to be alerted instantly about problems, but also to manage the follow-up process.

Download our full case study to understand how this award-winning resort uses case management to improve internal processes and ​ensure the timely resolution of issues that could negatively impact guests’ stays.

Topics include:

• The implementation process in 7 steps
• ​Creating automation rules
• How ReviewPro is used within Forte Village
• Results​ since implementing the new tool​