How Beachcomber Increasedits Value Index by Actingupon Guest Feedback

Beachcomber Resorts & Hotels has implemented a strategic guest-centric policy throughout its collection of luxury resorts. To drive and maintain high standards throughout all the properties, the group also took on the ReviewPro solutions and used them to view and evaluate data on both the micro and macro level.

In this case study we see how Beachcomber:

Used real guest experience data within company feedback processes

Employed a team of Quality Managers to maintain standards

Boosted all their KPIs within just six months