Training & Support
Supporting you to create a guest-centric culture across your organization
From set-up to strategy definition to on-going training and performance analysis, your dedicated client service manager will help you turn insight into action to deliver memorable guest experiences.
Learn how to take guest satisfaction to a whole new level
Your success is our success – that’s why we are focused on helping you to prioritize operational and service improvements that impact your online review scores and rankings on TripAdvisor and leading OTA’s. We proactively work to maximize user engagement and results across your organization.
Benefit from efficient roll-out
Whether you are implementing an ORM and GSS solution for the first time, or switching from another provider, the process is fast and simple and we support you closely every step of the way. We offer guidance and training by telephone, online or in customized on-site workshops.
Maximize on-going performance
Keep up-to-date with the latest best practices, discover new functionalities and learn advanced techniques through our multi-language Learning Center where you can access webinars, articles and recorded training sessions.
Receive 24/5 multilingual support
You can leverage the support and know-how of our skilled client services team 24 hours a day, from Monday to Friday. With support in 8 languages, we offer personalized assistance to meet your specific needs and adapt to local requirements.
“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”
DATA PROTECTION BASIC INFORMATION
Data Controller: Shiji Information Technology Spain, S.A
- To be able to contact you in order to provide you with information about our services and products. We would contact you through email or telephone means.
- In case you consented, to send you communications in order to provide you with information about the best practices in our hotel industry and products.
Rights of the data subject: You have the right to access, rectify and delete the data, as well as other rights, as explained in the additional information