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Training & Support

Supporting you to create a guest-centric culture across your organization

From set-up to strategy definition to on-going training and performance analysis, your dedicated client service manager will help you turn insight into action to deliver memorable guest experiences.

Training & Support

Learn how to take guest satisfaction to a whole new level

Your success is our success – that’s why we are focused on helping you to prioritize operational and service improvements that impact your online review scores and rankings on TripAdvisor and leading OTA’s. We proactively work to maximize user engagement and results across your organization.

  • Benefit from efficient roll-out

    Benefit from efficient roll-out

    Whether you are implementing an ORM and GSS solution for the first time, or switching from another provider, the process is fast and simple and we support you closely every step of the way. We offer guidance and training by telephone, online or in customized on-site workshops.

  • Maximize on-going performance

    Maximize on-going performance

    Keep up-to-date with the latest best practices, discover new functionalities and learn advanced techniques through our multi-language Learning Centre where you can access webinars, articles and recorded training sessions.

  • Receive 24/5 multilingual support

    Receive 24/5 multilingual support

    You can leverage the support and know-how of our skilled client services team 24 hours a day, from Monday to Friday. With support in 8 languages, we offer personalized assistance to meet your specific needs and adapt to local requirements.

Claudia Flacho Pestana

“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”

Claudia Flacho

Business Revenue Intelligence Analyst, Pestana Hotels & Resorts

Get Started

Simply complete this form and we will call you to understand your needs and explain how our advanced guest feedback analytics can help you to deliver better experiences and to exceed clients’ expectations.