The Power of Text Mining
Analyze positive and negative mentions in hundreds of key concepts and 16 languages to help prioritise operational and service improvements to deliver better guest experiences and exceed expectations.
How it Works
Hundreds of thousands of new reviews are analysed daily organising concepts into 26 standard categories from a dictionary of 475+ hospitality related concepts allowing you to gain detailed competitive insight and identify strengths and weaknesses, compared to your direct competitors.
The full text of a guest comment, either from an online review or a survey response, is analyzed.
The text is scanned for meaningful concepts, and snippets of text are extracted where these concepts exist. We pick out the aspects related to hospitality as determined by our dictionaries and relate them to a defined concept.
Once the concepts have been identified, the surrounding text is evaluated for sentiment. When positive or negative sentiment exists, we record it as a positive or negative mention.
Global Review IndexTM
Benchmark an individual hotel, group of hotels or brands online reputation score with the industry-standard GRITM, calculated from reviews aggregated from 175+ OTAs and review sites in 45+ languages.
Identify positive and negative mentions related to guests’ experiences in more than 26 categories to help prioritize operational/service improvements.
Gain unprecedented insight into your competitors’ performance and benchmark results by GRITM, department, review source, language/country and sentiment analysis.
Social media monitoring
Track what people are saying about your hotel and brand in real-time using our powerful, yet simple dashboard which features automatic alerts to help proactively engage with guests and take action as needed.
Use our intuitive app which features real-time alerts and notifcations to prioritize where you need to take action and engage with guests while on the go. See more
Using our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.
“Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”
Why choose ReviewPro
Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.
Unique understanding of hotel sector & technology
Results oriented & committed to helping clients succeed
Passionate team providing expert training & support
Open & flexible approach to data integration