Gain a deeper understanding of written guest feedback with our text analytics tool. Find out what is driving your ratings and what you can do to improve guest satisfaction at your property.
HOW IT WORKS…
Thousands of online reviews and survey responses are processed and categorized to give a qualitative view of guest feedback. This complements and deepens what can be understood from the quantitative indexes, scores, and ratings.
Turn guest feedback into action
Quickly identify areas that are most affecting your guest experience to support business decisions, understand competitors, and focus staff on priorities.
Identify the right priorities, right now
Gain clear insight into what is most impacting your online reputation with the Impact Analysis functionality. Set clear priorities and drive action where it matters most.
Gain advantage over the competition
Identify revenue opportunities by benchmarking against your competitors to see what they do better and why, according to their guest reviews.