Hotel Reputation Management
Improve guest satisfaction & watch your revenue grow
Benchmark and manage your online reputation with our powerful cloud-based solution to deliver better guest experiences and increase your ranking on review sites and OTAs.
Reputation = Revenue
Across all segments of the hotel industry, a high online reputation index means you are exceeding guests’ expectations, which if effectively managed, will enable you to increase average daily rates (ADR). With our Online Reputation Management solution you can:
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Leverage online reviews to increase revenue
A 1 point increase in your hotel’s Global Review IndexTM can lead to an increase of up to 1.42% in RevPAR.
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Improve your ranking on review sites & OTAs
Leverage review analytics to prioritize operational and service enhancements to deliver better guest experiences and exceed expectations.
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Outperform your competitors
Gain detailed competitive insight and identify strengths and weaknesses, across more than 120 hospitality-specific concepts, compared to your direct competitors.
Key features
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Global Review IndexTM
Benchmark an individual hotel, group of hotels or brands online reputation score with the industry-standard GRITM, calculated from reviews aggregated from 175 OTAs and review sites in 45 languages.
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Sentiment analysis
Identify positive and negative mentions related to guests’ experiences in more than 120 categories to help prioritize operational/service improvements.
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Competitive intelligence
Gain unprecedented insight into your competitors’ performance and benchmark results by GRITM, department, review source, language/country and sentiment analysis.
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Social media monitoring
Track what people are saying about your hotel and brand in real-time using our powerful, yet simple dashboard which features automatic alerts to help proactively engage with guests and take action as needed.
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Mobile App
Use our intuitive app which features real-time alerts and notifcations to prioritize where you need to take action and engage with guests while on the go. See more
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Ticketing system
Using our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.
“Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”
Why choose ReviewPro
Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.
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Data coverage, reliability & the GRITM
Act with confidence based on our analytics and reporting at a group, property and departmental level. Our proprietary Global Review IndexTM is the industry standard for online reputation measurement.
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Actionable insight to deliver measurable results
Obtain deeper insight into the guest experience that allows you to improve decision-making and take immediate action where it will have the most impact.
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Invaluable education, training & support
Transform your guest experience strategy and results with our multi-language Learning Center and personalized assistance from our proactive team of client service managers who are available 24/5.
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Open & flexible approach to data
Benefit from our platform approach to data integration (Excel or API, etc.) to combine ReviewPro’s Guest Intelligence data with your existing or third-party data systems to maximize insight and decision-making capabilities.
