ONLINE REPUTATION MANAGEMENT
Manage and improve your online reputation with our powerful cloud-based solution. Deliver better guest experiences and increase your rankings on review sites and OTAs.
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IMPROVE GUEST SATISFACTION & WATCH YOUR REVENUE GROW
Across all segments of the hotel industry, a high online reputation index means you are exceeding guests’ expectations, which if effectively managed, will enable you to increase average daily rates (ADR).
Leverage online reviews to increase revenue
A 1 point increase in your hotel’s Global Review IndexTM can lead to an increase of up to 1.42% in RevPAR.
Improve your ranking on review sites & OTAs
Leverage review analytics to prioritize operational and service enhancements to deliver better guest experiences and exceed expectations.
Outperform your competitors
Gain detailed competitive insight and identify strengths and weaknesses, across more than 475 hospitality-specific concepts, compared to your direct competitors.
- GRI™
- Sentiment Analysis
- Competitive Intelligence
- Review Monitoring
- Mobile App
- Case Management
- Warnings
- Response Templates
GRI™
Benchmark an individual hotel, group of hotels or brands online reputation score with the industry-standard GRI™, calculated from reviews aggregated from 175 OTAs and review sites in 45+ languages.
SENTIMENT ANALYSIS
Identify positive and negative mentions related to guests’ experiences in more than 26 categories to help prioritize operational/service improvements. See more
COMPETITIVE INTELLIGENCE
Gain unprecedented insight into your competitors’ performance and benchmark results by GRI™, department, review source, language/country and sentiment analysis.
REVIEW MONITORING
Track what people are saying about your hotel and brand in real-time using our powerful, yet simple dashboard which features automatic alerts to help proactively engage with guests and take action as needed.
MOBILE APP
Use our intuitive app which features real-time alerts and notifcations to prioritize where you need to take action and engage with guests while on the go. See more
*The mobile app is included in all of our plans
CASE MANAGEMENT
Using our case management system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.
WARNINGS
Create flexible warnings to advise you of change in review and survey KPIs across one or many hotels or restaurants.
RESPONSE TEMPLATES
Use templates and save time responding to reviews from an easy to use dashboard.
