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Hotel Reputation Management

Improve guest satisfaction & watch your revenue grow

Benchmark and manage your online reputation with our powerful cloud-based solution to deliver better guest experiences and increase your ranking on review sites and OTAs.

Reputation Management for Hotels

Reputation = Revenue

Across all segments of the hotel industry, a high online reputation index means you are exceeding guests’ expectations, which if effectively managed, will enable you to increase average daily rates (ADR). With our Online Reputation Management solution you can:

  • Leverage online reviews to increase revenue

    Leverage online reviews to increase revenue

    A 1 point increase in your hotel’s Global Review IndexTM can lead to an increase of up to 1.42% in RevPAR.

  • Improve your ranking on review sites & OTAs

    Improve your ranking on review sites & OTAs

    Leverage review analytics to prioritize operational and service enhancements to deliver better guest experiences and exceed expectations.

  • Outperform your competitors

    Outperform your competitors

    Gain detailed competitive insight and identify strengths and weaknesses, across more than 120 hospitality-specific concepts, compared to your direct competitors.

Key features

  • Global Review IndexTM

    Benchmark an individual hotel, group of hotels or brands online reputation score with the industry-standard GRITM, calculated from reviews aggregated from 161 OTAs and review sites in +45 languages.

  • Sentiment analysis

    Identify positive and negative mentions related to guests’ experiences in more than 120 categories to help prioritize operational/service improvements.

  • Competitive intelligence

    Gain unprecedented insight into your competitors’ performance and benchmark results by GRITM, department, review source, language/country and sentiment analysis.

  • Social media monitoring

    Track what people are saying about your hotel and brand in real-time using our powerful, yet simple dashboard which features automatic alerts to help proactively engage with guests and take action as needed.

  • Data portability

    Export data (Excel, PNG, PDF or API) to share within your organization or to generate powerful business intelligence by analyzing ReviewPro data together with other internal data.

  • Ticketing system

    Using our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.

Anthony Khoo Ascott

“Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”

Anthony Khoo

Senior Vice President for Brand & Marketing, The Ascott Limited

Why choose ReviewPro

Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.

  • Data coverage, reliability & the GRI

    Data coverage, reliability & the GRITM

    Act with confidence based on our analytics and reporting at a group, property and departmental level. Our proprietary Global Review IndexTM is the industry standard for online reputation measurement.

  • Actionable insight to deliver measurable results

    Actionable insight to deliver measurable results

    Obtain deeper insight into the guest experience that allows you to improve decision-making and take immediate action where it will have the most impact.

  • Invaluable education, training & support

    Invaluable education, training & support

    Transform your guest experience strategy and results with our multi-language Learning Center and personalized assistance from our proactive team of client service managers who are available 24/5.

  • Open & flexible approach to data

    Open & flexible approach to data

    Benefit from our platform approach to data integration (Excel or API, etc.) to combine ReviewPro’s Guest Intelligence data with your existing or third-party data systems to maximize insight and decision-making capabilities.

More than 19,000 companies rely on ReviewPro

  • Kempinski Hotels
  • Louvre Hotels
  • L.E. Hotels
  • Melia
  • Ascott
  • Pestana

Improve your TripAdvisor ranking

Talk to one of our experts today to find out how your hotel can improve review volume and ranking on TripAdvisor and leading OTAs.