WEBINAR: How to Maintain Guest Satisfaction During High Season WATCH NOW>>

Hotel Reputation Management

Improve guest satisfaction & watch your revenue grow

Benchmark and manage your online reputation with our powerful cloud-based solution to deliver better guest experiences and increase your ranking on review sites and OTAs.

Reputation Management for Hotels

Reputation = Revenue

Across all segments of the hotel industry, a high online reputation index means you are exceeding guests’ expectations, which if effectively managed, will enable you to increase average daily rates (ADR). With our Online Reputation Management solution you can:

  • Leverage online reviews to increase revenue

    Leverage online reviews to increase revenue

    A 1 point increase in your hotel’s Global Review IndexTM can lead to an increase of up to 1.42% in RevPAR.

  • Improve your ranking on review sites & OTAs

    Improve your ranking on review sites & OTAs

    Leverage review analytics to prioritize operational and service enhancements to deliver better guest experiences and exceed expectations.

  • Outperform your competitors

    Outperform your competitors


    Gain detailed competitive insight and identify strengths and weaknesses, across more than 120 hospitality-specific concepts, compared to your direct competitors.

Key features

  • Global Review IndexTM

    Benchmark an individual hotel, group of hotels or brands online reputation score with the industry-standard GRITM, calculated from reviews aggregated from 175 OTAs and review sites in 45 languages.

  • Sentiment analysis

    Identify positive and negative mentions related to guests’ experiences in more than 120 categories to help prioritize operational/service improvements.

  • Competitive intelligence

    Gain unprecedented insight into your competitors’ performance and benchmark results by GRITM, department, review source, language/country and sentiment analysis.

  • Social media monitoring

    Track what people are saying about your hotel and brand in real-time using our powerful, yet simple dashboard which features automatic alerts to help proactively engage with guests and take action as needed.

  • Mobile App

    Use our intuitive app which features real-time alerts and notifcations to prioritize where you need to take action and engage with guests while on the go. See more

  • Ticketing system

    Using our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.

Anthony Khoo Ascott

“Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”

Anthony Khoo

Senior Vice President for Brand & Marketing, The Ascott Limited

Why choose ReviewPro

Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.

  • Data coverage, reliability & the GRI

    Unique understanding of hotel sector & technology

  • Actionable insight to deliver measurable results

    Results oriented & committed to helping clients succeed

  • Invaluable education, training & support

    Passionate team providing expert training & support

  • Open & flexible approach to data

    Open & flexible approach to data integration

30,000+ companies rely on ReviewPro

  • Kempinski Hotels
  • Louvre Hotels
  • L.E. Hotels
  • Melia
  • Ascott
  • Pestana

Improve your TripAdvisor ranking

Talk to one of our experts today to find out how your hotel can improve review volume and ranking on TripAdvisor and leading OTAs.