Powerful intelligence. Smarter decisions.

Our industry leading Guest Intelligence provides savvy owners & investors, advisors & consultants and management companies with a competitive advantage.

Detailed quantitative & qualitative analysis on a property, brand or chain level.

Whether you are evaluating an individual hotel investment, a management portfolio, entering a new market or assessing an existing portfolio, we provide guest intelligence to more accurately project CAPEX requirements and revenue.

More accurately determine hotel valuations

A Cornell University Study revealed that there is a link between a hotel group’s Global Review Index^TM scores and market capitalization and that improving online reputation performance can lead to increased valuations.
Assess managerial performance

Identify service and operational strengths and weaknesses to establish appropriate objectives and KPI’s, assess existing managerial talent and identify necessary HR requirements.
Negotiate more effectively

Leverage Guest Intelligence and competitive benchmarking to enhance overall analysis and precision in due diligence to improve buy-side negotiations.

Key features

Global Review Index^TM

Benchmark an individual hotel, group or brands online reputation score with the industry-standard GRI^TM, calculated from reviews aggregated from 175 OTAs and review sites in 45+ languages.
Sentiment analysis

Identify positive and negative mentions related to guests’ experiences in more than 26 categories to better understand how well a hotel is performing.
Competitive intelligence

Gain access to unprecedented competitive benchmarking data and compare a hotels’ performance by GRI^TM, department, review source, language/country and sentiment analysis.
Social media monitoring

Track what people are saying about a given hotel or brand in real-time using our powerful, yet simple dashboard.
Data portability

Export data (Excel, PNG, PDF or API) to share within your organization or to generate powerful business intelligence by analyzing ReviewPro data together with other internal data.
Reporting & results

Receive detailed performance summaries and automated reports to track long-term trends across the organization and complete due diligence or other financial analysis.

“With ReviewPro’s semantic analysis, we can quantify which areas are of the highest concern to our guests, which helps us to justify investments and achieve the greatest impact from our financial expenditures.”

Adele Gutman

VP Sales, Marketing & Revenue, Library Hotel Collection

Why choose ReviewPro

Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.

Data coverage, reliability & the GRI^TM

Act with confidence based on our analytics and reporting at a group, property and departmental level. Our proprietary Global Review Index^TM is the industry standard for online reputation measurement.
Actionable insight to deliver measurable results

Obtain deeper insight into the guest experience that allows you to improve decision-making and take immediate action where it will have the most impact.
Invaluable education, training & support

Transform your guest experience strategy and results with our multi-language Learning Center and personalized assistance from our proactive team of client service managers who are available 24/5.
Open & flexible approach to data

Benefit from our platform approach to data integration (Excel or API, etc.) to combine ReviewPro’s Guest Intelligence data with your existing or third-party data systems to maximize insight and decision-making capabilities.