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Guest Survey Solution

Leverage guest survey feedback to deliver better experiences

Gather valuable direct feedback with our customizable surveys and watch your review volume/ranking soar on TripAdvisor and other review sites.

Guest Survey Solution

Turn insight into action to improve operational and service excellence

This powerful, yet flexible tool allows you to create effective in-stay or post-stay surveys to identify detailed insight into what guests like/dislike and positively impact your online reputation.

  • View all guest feedback in one dashboard

    View all guest feedback in one dashboard

    Manage guest feedback more easily and efficiently thanks to our fully-integrated platform which combines online reputation and guest surveys in one tool.

  • Increase review volume & ranking on TripAdvisor

    Increase review volume & ranking on TripAdvisor

    Participate in the TripAdvisor Review Collection program to help build review volume/freshness and drive more referrals.

  • Improve guest satisfaction, ADR & RevPAR

    Improve guest satisfaction, ADR & RevPAR

    Use deeper insight into operational/service strengths and weaknesses to deliver excellence and exceed expectations, while increasing revenue.

Key features

  • Flexibility & ease of use

    Quickly create and send customized surveys in up to 36 languages. We offer the flexibility to have a core survey and create question modules based on specific hotels, segments or guest types.

  • Advanced question logic

    Display or hide questions based upon guest responses, making the survey more relevant to each guest and giving you more detailed feedback to help prioritize operational, service or product related improvements.

  • Mobile App

    Know what your guests are saying about your hotel around the clock and respond to Guest Feedback whilst on the go to ensure guests leave your hotel happy. See more

  • In-stay surveys

    Send short surveys while guests are still on property to identify the need for service recovery. Take corrective action before guests check out to help improve satisfaction and reduce negative online reviews.

  • Sentiment analysis

    Identify positive and negative comments related to guests’ experiences in more than 120 categories to help prioritize operational/service improvements.

  • Integrated workflow

    Use our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.

Claudia Flacho Pestana

“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”

Claudia Flacho

Business Revenue Intelligence Analyst, Pestana Hotels & Resorts

Why choose ReviewPro

Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.

  • Data coverage, reliability & the GRI

    Data coverage, reliability & the GRITM

    Act with confidence based on our analytics and reporting at a group, property and departmental level. Our proprietary Global Review IndexTM is the industry standard for online reputation measurement.

  • Actionable insight to deliver measurable results

    Actionable insight to deliver measurable results

    Obtain deeper insight into the guest experience that allows you to improve decision-making and take immediate action where it will have the most impact.

  • Invaluable education, training & support

    Invaluable education, training & support

    Transform your guest experience strategy and results with our multi-language Learning Center and personalized assistance from our proactive team of client service managers who are available 24/5.

  • Open & flexible approach to data

    Open & flexible approach to data

    Benefit from our platform approach to data integration (Excel or API, etc.) to combine ReviewPro’s Guest Intelligence data with your existing or third-party data systems to maximize insight and decision-making capabilities.

More than 30,000 companies rely on ReviewPro

  • Juryss Inn
  • Furama
  • Generator Hostels
  • Centara
  • Red Lion
  • Malmaison

Happy guests.
Profitable hotels.

Discover how we can help you increase review volume and minimize negative reviews with our Guest Survey Solution.