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Guest Satisfaction Surveys

Leverage guest survey feedback to deliver better experiences

Gather valuable direct feedback with our customizable surveys and watch your review volume/ranking soar on TripAdvisor and other review sites.

Guest Satisfaction Surveys

Turn insight into action to improve operational and service excellence

This powerful, yet flexible tool allows you to create effective in-stay or post-stay surveys to identify detailed insight into what guests like/dislike and positively impact your online reputation.

  • View all guest feedback in one dashboard

    View all guest feedback in one dashboard

    Manage guest feedback more easily and efficiently thanks to our fully-integrated platform which combines online reputation and guest surveys in one tool.

  • Increase review volume & ranking on TripAdvisor

    Increase review volume & ranking on TripAdvisor

    Participate in the TripAdvisor Review Collection program to help build review volume/freshness and drive more referrals.

  • Improve guest satisfaction, ADR & RevPAR

    Improve guest satisfaction, ADR & RevPAR

    Use deeper insight into operational/service strengths and weaknesses to deliver excellence and exceed expectations, while increasing revenue.

Key features

  • Flexibility & ease of use

    Quickly create and send customized surveys in up to 36 languages. We offer the flexibility to have a core survey and create question modules based on specific hotels, segments or guest types.

  • Advanced question logic

    Display or hide questions based upon guest responses, making the survey more relevant to each guest and giving you more detailed feedback to help prioritize operational, service or product related improvements.

  • Mobile App

    Know what your guests are saying about your hotel around the clock and respond to Guest Feedback whilst on the go to ensure guests leave your hotel happy. See more

  • In-stay surveys

    Send short surveys while guests are still on property to identify the need for service recovery. Take corrective action before guests check out to help improve satisfaction and reduce negative online reviews.

  • Sentiment analysis

    Identify positive and negative comments related to guests’ experiences in more than 26 categories to help prioritize operational/service improvements.

  • Integrated workflow

    Use our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.

Claudia Flacho Pestana

“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”

Claudia Flacho

Business Revenue Intelligence Analyst, Pestana Hotels & Resorts

Why choose ReviewPro

Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.

  • Data coverage, reliability & the GRI

    Unique understanding of hotel sector & technology

  • Actionable insight to deliver measurable results

    Results oriented & committed to helping clients succeed

  • Invaluable education, training & support

    Passionate team providing expert training & support

  • Open & flexible approach to data

    Open & flexible approach to data integration

More than 55,000 companies rely on ReviewPro

  • Juryss Inn
  • Furama
  • Generator Hostels
  • Centara
  • Red Lion
  • Malmaison

Happy guests.
Profitable hotels.

Discover how we can help you increase review volume and minimize negative reviews with our Guest Satisfaction Surveys.

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