Guest Satisfaction Surveys
Leverage guest survey feedback to deliver better experiences
Gather valuable direct feedback with our customizable surveys and watch your review volume/ranking soar on TripAdvisor and other review sites.
Turn insight into action to improve operational and service excellence
This powerful, yet flexible tool allows you to create effective in-stay or post-stay surveys to identify detailed insight into what guests like/dislike and positively impact your online reputation.
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View all guest feedback in one dashboard
Manage guest feedback more easily and efficiently thanks to our fully-integrated platform which combines online reputation and guest surveys in one tool.
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Increase review volume & ranking on TripAdvisor
Participate in the TripAdvisor Review Collection program to help build review volume/freshness and drive more referrals.
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Improve guest satisfaction, ADR & RevPAR
Use deeper insight into operational/service strengths and weaknesses to deliver excellence and exceed expectations, while increasing revenue.
Key features
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Flexibility & ease of use
Quickly create and send customized surveys in up to 36 languages. We offer the flexibility to have a core survey and create question modules based on specific hotels, segments or guest types.
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Advanced question logic
Display or hide questions based upon guest responses, making the survey more relevant to each guest and giving you more detailed feedback to help prioritize operational, service or product related improvements.
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Mobile App
Know what your guests are saying about your hotel around the clock and respond to Guest Feedback whilst on the go to ensure guests leave your hotel happy. See more
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In-stay surveys
Send short surveys while guests are still on property to identify the need for service recovery. Take corrective action before guests check out to help improve satisfaction and reduce negative online reviews.
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Sentiment analysis
Identify positive and negative comments related to guests’ experiences in more than 120 categories to help prioritize operational/service improvements.
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Integrated workflow
Use our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.
“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”
Why choose ReviewPro
Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.
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Unique understanding of hotel sector & technology
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Results oriented & committed to helping clients succeed
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Passionate team providing expert training & support
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Open & flexible approach to data integration
