Auto Case Management
Streamline operations & drive service excellence
Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Act on important guest feedback quickly & efficiently
Empowering you to immediately identify and fix operational and service shortcomings is the driving force behind this easy-to-use, yet powerful solution. Automatically assign and track cases based on specific feedback from online reviews and in-stay or post-stay surveys to ensure that internal service standards are being met.
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Automate follow-up at the click of a button
Create automation rules quickly and easily so that the relevant team member is alerted about important issues requiring immediate attention.
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Increase staff efficiency, reducing costs
Empower your team to focus efforts where it matters most & manage the internal processes necessary to execute improvements.
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Problems identified = issues resolved
Whether the source is a guest review, survey response or a live request from a guest on property, your team can prioritize and manage cases via ReviewPro’s desktop solution or mobile App.
Key features
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Automation rules
Create rules to automatically assign cases to individual staff members, departments or workgroups based on specific guest feedback from online reviews or surveys.
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Live requests
In addition to feedback from online reviews and surveys, seamlessly manage live requests received from guests while on property, all within one integrated platform.
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To-do page
Prioritize actions at a glance thanks to this handy feature which allows users to see the cases they are directly responsible for, including the deadline for completion.
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Fast & Easy
Activate or deactivate automation rules with just one click and set up a new rule in less than a minute. Easily add escalation rules to ensure management are alerted about any overdue cases.
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Customizable settings
Reflect your internal processes & organization by customizing case details, notification options and performance analytics in a highly visual, user-friendly interface.
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Mobile App
Featuring real-time alerts and notifications, this intuitive App enables you and your team to know where you need to take action and to manage cases while on the go. See more
“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organization around guest satisfaction.”
Why choose ReviewPro
Our Guest Intelligence empowers hospitality professionals to change internal culture and processes in order to increase guest satisfaction and revenue.
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Unique understanding of hotel sector & technology
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Results oriented & committed to helping clients succeed
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Passionate team providing expert training & support
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Open & flexible approach to data integration