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Auto Case Management

Increase staff efficiency & guarantee the guest experience

Automatically assign cases based on specific guest feedback from online reviews or surveys, whether in-stay or post-stay & ensure issues don’t go unfixed.

Auto Case Management

Act on important guest feedback quickly & efficiently

The ability to immediately identify & resolve operational/service problems is the driving force behind this all-new solution, which helps you create positive experiences and exceed guest expectations.

  • Increase staff efficiency, reducing costs

    Increase staff efficiency, reducing costs

    Make it easier for your team to manage effectively the internal processes necessary to execute improvements based on guest feedback.

  • Automate follow-up so issues don’t go unfixed

    Automate follow-up so issues don’t go unfixed

    Flexible automation rules ensure that the relevant staff are alerted about important operational/service shortcomings requiring immediate attention.

  • Outperform your competitors

    Guarantee the guest experience


    Create a guest-centric culture across the organization to deliver better experiences & exceed guest expectations.

Key features

  • Automation rules

    Create rules to automatically assign cases to individual staff members, departments or workgroups based on specific guest feedback from online reviews or surveys.

  • Flexibility & ease of use

    Activate or deactivate automation rules with just one click and set up a new rule in less than one minute.

  • Mobile App

    Use our intuitive app which features real-time alerts and notifications to prioritize where you need to take action and manage cases while on the go. See more

  • Seamless integration

    Mange all guest feedback within one platform thanks to Auto Case Management being fully integrated with our Online Reputation Management, In-stay Surveys & Post-stay Surveys.

  • Inbox, dashboard & results

    See the cases you are directly responsible for, top level KPIs as well as detailed performance analytics in a highly visual, user-friendly interface.

  • Customizable settings

    Customize views, case details and case status options to reflect your internal processes & organization.

Michael Levie CitizenM

“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organisation around guest satisfaction.”

Michael Levie

Partner & CEO, citizenM hotels

Why choose ReviewPro

Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.

  • Data coverage, reliability & the GRI

    Data coverage, reliability & the GRITM

    Act with confidence based on our analytics and reporting at a group, property and departmental level. Our proprietary Global Review IndexTM is the industry standard for online reputation measurement.

  • Actionable insight to deliver measurable results

    Actionable insight to deliver measurable results

    Obtain deeper insight into the guest experience that allows you to improve decision-making and take immediate action where it will have the most impact.

  • Invaluable education, training & support

    Invaluable education, training & support

    Transform your guest experience strategy and results with our multi-language Learning Center and personalized assistance from our proactive team of client service managers who are available 24/5.

  • Open & flexible approach to data

    Open & flexible approach to data

    Benefit from our platform approach to data integration (Excel or API, etc.) to combine ReviewPro’s Guest Intelligence data with your existing or third-party data systems to maximize insight and decision-making capabilities.

30,000+ companies rely on ReviewPro

  • Kempinski Hotels
  • Rezidor Hotels
  • Minor Hotels
  • Melia
  • Onyx
  • Pestana

Upgrade the guest experience

Talk to one of our experts today to find out how we can help you to execute improvements based on guest feedback quickly & effectively.