AUTO CASE MANAGEMENT
Automate follow-up on guest feedback, assign duties and track completion. Prevent negative reviews and earn rave reviews by ensuring the timely resolution of guest issues.
DATA PROTECTION BASIC INFORMATION
Data Controller: REVIEW RANK, S.A.
Purposes
- To be able to contact you in order to provide you with information about our services and products. We would contact you through email or telephone means.
- In case you consented, to send you communications in order to provide you with information about the best practices in our hotel industry and products.
Rights of the data subject: You have the right to access, rectify and delete the data, as well as other rights, as explained in the additional information
Additional information: It can be found in our Privacy Policy
STREAMLINE OPERATIONS & DRIVE SERVICE EXCELLENCE
Empowering you to immediately identify and fix operational and service shortcomings is the driving force behind this easy-to-use, yet powerful solution. Automatically assign and track cases based on specific feedback from online reviews and in-stay or post-stay surveys to ensure that internal service standards are being met.
Automate follow-up at the click of a button
Create automation rules quickly and easily so that the relevant team member is alerted about important issues requiring immediate attention.
Increase staff efficiency, reducing costs
Empower your team to focus efforts where it matters most & manage the internal processes necessary to execute improvements.
Problems identified =
issues resolved
Whether the source is a guest review, survey response or a live request from a guest on property, your team can prioritize and manage cases via ReviewPro’s desktop solution or mobile App.
- Automation Rules
- Live Requests
- To-do Page
- Fast & Easy
- Customisable Settings
- Reporting & Analytics
- Mobile App
AUTOMATION RULES
Create rules to automatically assign cases to individual staff members, departments or workgroups based on specific guest feedback from online reviews or surveys.
Set deadlines with escalation parameters to ensure no guest request or issue is overlooked.
LIVE REQUESTS
In addition to feedback from online reviews and surveys, seamlessly manage live requests received from guests while on property, all within one integrated platform.
TO-DO PAGE
Prioritize actions at a glance thanks to this handy feature which allows users to see the cases they are directly responsible for, including the deadline for completion.
FAST & EASY
Activate or deactivate automation rules with just one click and set up a new rule in less than a minute. Easily add escalation rules to ensure management are alerted about any overdue cases.
CUSTOMISABLE SETTINGS
Reflect your internal processes & organization by customizing case details, notification options and performance analytics in a highly visual, user-friendly interface.
REPORTING & ANALYTICS
Identify trends and measure and improve staff performance.
View results by feedback source, root cause, resolution, action and more.
MOBILE APP
Featuring real-time alerts and notifications, this intuitive App enables you and your team to know where you need to take action and to manage cases while on the go. See more
*The mobile app is included in all of our plans
