Auto Case Management
Increase staff efficiency & guarantee the guest experience
Automatically assign cases based on specific guest feedback from online reviews or surveys, whether in-stay or post-stay & ensure issues don’t go unfixed.
Act on important guest feedback quickly & efficiently
The ability to immediately identify & resolve operational/service problems is the driving force behind this all-new solution, which helps you create positive experiences and exceed guest expectations.
Increase staff efficiency, reducing costs
Make it easier for your team to manage effectively the internal processes necessary to execute improvements based on guest feedback.
Automate follow-up so issues don’t go unfixed
Flexible automation rules ensure that the relevant staff are alerted about important operational/service shortcomings requiring immediate attention.
Guarantee the guest experience
Create a guest-centric culture across the organization to deliver better experiences & exceed guest expectations.
Create rules to automatically assign cases to individual staff members, departments or workgroups based on specific guest feedback from online reviews or surveys.
Flexibility & ease of use
Activate or deactivate automation rules with just one click and set up a new rule in less than one minute.
Use our intuitive app which features real-time alerts and notifications to prioritize where you need to take action and manage cases while on the go. See more
Mange all guest feedback within one platform thanks to Auto Case Management being fully integrated with our Online Reputation Management, In-stay Surveys & Post-stay Surveys.
Inbox, dashboard & results
See the cases you are directly responsible for, top level KPIs as well as detailed performance analytics in a highly visual, user-friendly interface.
Customize views, case details and case status options to reflect your internal processes & organization.
“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organisation around guest satisfaction.”
Why choose ReviewPro
Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.
Data coverage, reliability & the GRITM
Act with confidence based on our analytics and reporting at a group, property and departmental level. Our proprietary Global Review IndexTM is the industry standard for online reputation measurement.
Actionable insight to deliver measurable results
Obtain deeper insight into the guest experience that allows you to improve decision-making and take immediate action where it will have the most impact.
Invaluable education, training & support
Transform your guest experience strategy and results with our multi-language Learning Center and personalized assistance from our proactive team of client service managers who are available 24/5.
Open & flexible approach to data
Benefit from our platform approach to data integration (Excel or API, etc.) to combine ReviewPro’s Guest Intelligence data with your existing or third-party data systems to maximize insight and decision-making capabilities.