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Auto Case Management

Streamline operations & drive service excellence

Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Auto Case Management

Act on important guest feedback quickly & efficiently

Empowering you to immediately identify and fix operational and service shortcomings is the driving force behind this easy-to-use, yet powerful solution. Automatically assign and track cases based on specific feedback from online reviews and in-stay or post-stay surveys to ensure that internal service standards are being met.

  • Automate follow-up so issues don’t go unfixed

    Automate follow-up at the click of a button

    Create automation rules quickly and easily so that the relevant team member is alerted about important issues requiring immediate attention.

  • Increase staff efficiency, reducing costs

    Increase staff efficiency, reducing costs

    Empower your team to focus efforts where it matters most & manage the internal processes necessary to execute improvements.

  • Outperform your competitors

    Problems identified = issues resolved


    Whether the source is a guest review, survey response or a live request from a guest on property, your team can prioritize and manage cases via ReviewPro’s desktop solution or mobile App.

Key features

  • Automation rules

    Create rules to automatically assign cases to individual staff members, departments or workgroups based on specific guest feedback from online reviews or surveys.

  • Live requests

    In addition to feedback from online reviews and surveys, seamlessly manage live requests received from guests while on property, all within one integrated platform.

  • To-do page

    Prioritize actions at a glance thanks to this handy feature which allows users to see the cases they are directly responsible for, including the deadline for completion.

  • Fast & Easy

    Activate or deactivate automation rules with just one click and set up a new rule in less than a minute. Easily add escalation rules to ensure management are alerted about any overdue cases.

  • Customizable settings

    Reflect your internal processes & organization by customizing case details, notification options and performance analytics in a highly visual, user-friendly interface.

  • Mobile App

    Featuring real-time alerts and notifications, this intuitive App enables you and your team to know where you need to take action and to manage cases while on the go. See more

Michael Levie CitizenM

“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organisation around guest satisfaction.”

Michael Levie

Partner & CEO, citizenM hotels

30,000+ companies rely on ReviewPro

  • Kempinski Hotels
  • Rezidor Hotels
  • Minor Hotels
  • Melia
  • Onyx
  • Pestana

Upgrade the guest experience

Connect with one of our Guest Intelligence experts today to find out how we can help your team to improve operational efficiency and deliver better experiences.


Why choose ReviewPro

Our Guest Intelligence empowers hospitality professionals to change internal culture and processes in order to increase guest satisfaction and revenue.

  • Data coverage, reliability & the GRI

    Unique understanding of hotel sector & technology

  • Actionable insight to deliver measurable results

    Results oriented & committed to helping clients succeed

  • Invaluable education, training & support

    Passionate team providing expert training & support

  • Open & flexible approach to data

    Open & flexible approach to data integration