AUTO CASE MANAGEMENT
Automate follow-up on guest feedback, assign duties and track completion. Prevent negative reviews and earn rave reviews by ensuring the timely resolution of guest issues.
DATA PROTECTION BASIC INFORMATION
Data Controller: REVIEW RANK, S.A.
- To be able to contact you in order to provide you with information about our services and products. We would contact you through email or telephone means.
- In case you consented, to send you communications in order to provide you with information about the best practices in our hotel industry and products.
Rights of the data subject: You have the right to access, rectify and delete the data, as well as other rights, as explained in the additional information
STREAMLINE OPERATIONS & DRIVE SERVICE EXCELLENCE
Empowering you to immediately identify and fix operational and service shortcomings is the driving force behind this easy-to-use, yet powerful solution. Automatically assign and track cases based on specific feedback from online reviews and in-stay or post-stay surveys to ensure that internal service standards are being met.
Automate follow-up at the click of a button
Create automation rules quickly and easily so that the relevant team member is alerted about important issues requiring immediate attention.
Increase staff efficiency, reducing costs
Empower your team to focus efforts where it matters most & manage the internal processes necessary to execute improvements.
Problems identified =
Whether the source is a guest review, survey response or a live request from a guest on property, your team can prioritize and manage cases via ReviewPro’s desktop solution or mobile App.