To increase operational efficiency and ensure better follow-up, many hoteliers look at hotel case management systems to help them automate tasks.   What Is Hotel Case Management?  Hotel case manage...

Guest messaging is one of the key pieces of technology that support hotel automation. A hotel chatbot can do many things simultaneously, such as: Automate responses to frequently&nbsp...

It is really important to find the right balance between human intervention and automated processes.  As there are many ways that hotels can automate their operations, some hotels may feel the...