Join us for an exclusive event for hoteliers in Stockholm (30th August) and Copenhagen (31st August), packed full of real-world advice and practical takeaways. Have a sneak peek at the latest industry trends and best practices while enjoying a scrumptious breakfast on us!

The event provides a fantastic opportunity to hear from three engaging speakers, network and of course, talk about everything related to the guest journey. From optimizing guest experiences both online and on-property, to creating more personalized interactions using CRM insights, you’ll leave with everything you need to know to ensure your guests feel really special.

Places are limited so save your spot today!


8:30 Welcome breakfast and introduction

9:00 Innovative techniques to leverage guest feedback

Speaker: Michael Kessler (CRO, ReviewPro)

9:40 How to craft the perfect guest experience, from website to hotel

Speaker: Charlie Osmond (Chief Tease, Triptease)

10:20 Surprise and delight: the key to your guests’ loyalty

Speaker: Jeff Down (Regional Sales Director EMEA, Cendyn)

11:00 Networking




  • Charlie Osmond

    Chief Tease

  • Jeff Down

    Regional Sales Director, EMEA

  • Michael Kessler



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