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If you’re heading to HITEC in Dubai in November, come visit ReviewPro at Shiji’s Booth B11 to discover the latest data, trends and tools in guest experience improvement and find out how you can beat the competition.

60,000+ companies rely on ReviewPro

  • Kempinski Hotels
  • Iberostar
  • Radisson Hotel Group
  • Melia
  • Ascott
  • Minor

Benefits of an Integrated Approach

  • Break down silos of data and share relevant data with the right staff members
  • Manage all guest feedback, data and reporting from one dashboard
  • Identify specific drivers impacting guest satisfaction and drive service recovery
  • Prioritize and take action on operational and service improvements
  • Automate follow-up on guest feedback and inquiries
  • Sync with your PMS & CRM to gain valuable insights and guest intelligence
Reputation Management for Hotels


Add Guest Satisfaction Surveys (GSS)

No more switching between online review and survey tools. With our combined GSS and ORM solutions you can manage all guest feedback from one dashboard.

  • Create customized in-stay and post-stay surveys in multiple languages
  • Tailor surveys according to your unique brand experience, filling in gaps of knowledge left by online reviews
  • Drill down in critical areas to prioritize changes and improvements
  • Use PMS data to send targeted surveys and filter guest experience data by room number, room type, traveler type and any other PMS field
  • Compare ORM performance metrics with key survey metrics
  • Boost review volume and ratings on TripAdvisor, Google and HolidayCheck


Reputation Management for Hotels

Find out how HD Hotels Boosted Online Reputation by Optimizing Guest Surveys. Read Case Study >>



Add Auto Case Management (ACM)

Combine ORM & GSS with Auto Case Management to act quickly on real-time guest feedback.

  • Set up alerts to notify staff and workgroups of specific types of guest feedback
  • Create custom workflows and automatically assign responsibilities, helping staff prioritize and focus on serving guests rather than analyzing data
  • Set escalation parameters to notify managers if tasks are not completed on time
  • Track completion rates and times to increase efficiency and ensure quick action
  • Prevent negative reviews and drive higher survey scores and online ratings
  • Use root cause and resolutions analysis to quantify how issues impact your business
  • Guarantee that your brand standards are met every time

Reputation Management for Hotels

Find out how Corinthia Hotels Uses Auto Case Management to Respond to 92% of Guest Concerns in Under One Hour. Read Case Study >>



Add Guest Messaging Hub (GMH)

Combine reviews, surveys and case management with Guest Messaging Hub and manage guest communications and follow-up from one centralized hub.

  • Enable guests to connect with your team on the messaging channel of their choice
  • Identify and resolve issues in real-time and provide an elevated level of guest service
  • Get closer to your guests and play a bigger part in the guest journey
  • Create efficiencies with auto-replies, quick answers and quick cases
  • Supports Facebook Messenger, SMS, Web Chat, WeChat and other popular channels. No need for guests to download an additional app.

Reputation Management for Hotels

Find out how one hotel group achieved a 4% increase in GRI™ by integrating online reviews, surveys, case management and guest messaging on one dashboard. Read Case Study >>




Mobile App

Stay connected while on the go from your mobile device or tablet.

  • Access real-time performance metrics
  • Monitor performance across guest feedback sources
  • Respond to reviews, surveys and guest inquiries in real-time

Reputation Management for Hotels

Find out more

60,000+ clients, including hotel chains, individual hotels, serviced apartments, restaurants, destinations and hostels, in more than 150 countries

  • Kempinski Hotels
  • Iberostar
  • Radisson Hotel Group
  • Melia
  • Ascott
  • Minor