Introducing the first-ever infographic for the Q1 2024 Guest Experience Benchmark Report!  Download it here.

hero illustration blue reviewpro

Mission Critical: Guest Satisfaction

Overview

With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of a hotel’s success. In this webinar we discuss strategies, tools and best practices for motivating your whole team to deliver the best possible guest experience.

Topics include:

  • Identifying objectives, strategies and KPIs
  • Implementing tools and processes to guarantee brand standards
  • Building accountability and motivating staff at all levels
  • Using technology to connect with guests and resolve issues on property
  • Improving communication and collaboration across departments

Speaker:

  • Kris Leszczynski, Group General Manager, Service Operations at Edwardian Hotels London
  • Tim Towle, Chief Operating Officer at ReviewPro
  • Daniel E. Crai, Founder (& moderator), ReKnown

Talk to our team

STAY CONNECTED

Want the latest hospitality insights straight to your inbox?

Form
PDF file