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How to Respond to your Hotel’s Guest Reviews



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How should you respond to positive and negative reviews to improve guest relations at your hotel? Learn expert hotelier tips in our FREE webinar.

Topics include:

  • Why is it important to respond?
  • Which reviews should you respond to?
  • Who should respond and when?
  • What should you say?
  • What if the review contains false information?
  • Responding on Facebook and Twitter
  • Examples, questions, and discussion