Free Live Webinar for Hoteliers
Guest Satisfaction: 8 Best Practices for Hotels & Restaurants
Customer satisfaction is the driving force behind the success of every business. Happy customers spend more money, come back, help spread the word and foster pride in the workplace.
In the next installment of ReviewPro’s free webinar series, we go back to the basics to highlight what every hotel and restaurant should be doing to harness the power of guest satisfaction—online and on property.
Whether you’re in marketing, operations or executive management, we’ll show you eight tried-and-true ways to generate higher ratings, loyalty and advocacy.
- How social media has raised the stakes in guest satisfaction
- How to align online positioning with your on-property experience
- Training and empowering staff to exceed expectations
- Integrating Guest Satisfaction Survey data with review metrics for 360° Guest Intelligence
- Using guest feedback data to make better decisions
- Responding to reviews and social media commentary