Free Live Webinar for Hoteliers

Learn the Best Ways to Respond to Guest Reviews & Surveys


In the next ReviewPro webinar, we’ll bring you up to speed on the latest and greatest in management response strategies for guest surveys and online reviews.


  • Identifying response objectives and strategies
  • Setting policy: responsibilities, timing and frequency
  • Quantity vs. quality: how to create efficiencies and still be authentic
  • Reviews vs. surveys: how your approach should differ
  • How do you measure up? Response strategies and results from leading hotel groups
  • Using ReviewPro tools to manage strategy and benchmark performance

Featured Panelists

  • Silvia Battistella

    Online Reputation Manager

    Barceló Hotel Group
  • Neil James

    VP Account Management

  • Daniel E. Craig