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Maintaining Guest Satisfaction During a Hotel Staffing Crisis


Overview:

Just as occupancy starts to recover, hoteliers face a new challenge: staff shortages. How do we make sure standards are being kept, with less staff, and less time?

In this webinar we will:

  • Hear from two hoteliers that have been in the midst of staffing crises – and thrived!
  • Learn the latest about how the hotel business model is evolving and developing.
  • Get the latest information on how to ace online reputation even with less staff.

Speakers:

  • Daniel Craig, Founder, Reknown
  • Danica Smith, Guest Engagement Director, ReviewPro
  • Melody Lardin, Director of Sales, Marketing and Revenue at the Saint-Sulpice, Montreal
  • Gefferson Alves, General Manager, Aquaria Natal Hotel, Brazil