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Digital Guest Surveys: Join the Customer Feedback Revolution



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It’s no secret that guest surveys are an invaluable tool for gathering the in-depth feedback necessary to improve service and operations. That said, not all guest surveys are created equal.

Check out our latest webinar recording to hear about the latest trends and innovation in guest surveys that are shaping the way leading hoteliers are driving excellence. In addition to sharing best practices and some powerful use cases, we interview Nadine Lee of glh Hotels to explore how they gather and act on direct guest feedback to boost satisfaction across the group.

Topics

  • Game-changing trends in digital guest surveys
  • Optimizing survey design, management response & reporting
  • Integrating PMS data to “deep dive” by room number, corporate client…
  • Streamlining processes to ensure efficient resolution of issues
  • Case study: In-stay surveys to reduce negative reviews
  • Hotel wifi study: Key findings based on analysis of survey results

Featured Panelists

  • Nadine Lee

    Group Guest Services Manager

    glh Hotels
  • Tim Towle

    Co-founder & COO

    ReviewPro
  • Fiona Gillen

    VP of Marketing

    ReviewPro