Free Report for Hoteliers
2016 Guest Satisfaction Management Barometer
Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences.
The findings of the 2016 Guest Satisfaction Management Barometer, the first edition of this industry study, provides eye-opening insights that could help hotels identify gaps in their current guest feedback management strategy.
What percentage of hotels are giving incentives or bonuses based on guest satisfaction KPIs? What is the average response rate to guest satisfaction surveys? And what departments manage guest satisfaction within the hotel?
Find out more by downloading the study now.