Free Case Study for Hoteliers
How Radisson Hotel Group™ Cut Review Response Time in Half
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Radisson Hotel Group™ has long been synonymous with quality service. Having seen significant returns from ReviewPro’s Guest Intelligence Suite, the brand opted to implement Auto Case Management (ACM) to streamline internal processes and improve review response strategy.
Download this case study to get insights into how this dynamic group of hotels used ACM to halve their review response time in just three months.
- The challenges faced, the solutions found
- How the group implemented ACM and the automation rules
- The outstanding results after just three months