Free Guide for Hoteliers
How to Protect & Restore Your Hotel’s Online Reputation
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Social media gives voice to all types, and hotels are particularly vulnerable. Whether it’s a mistreated guest, a former employee or an anonymous troll, a hostile person can broadcast negative content to large volumes of people with just a few clicks.
If your brand were to experience a reputation attack tomorrow, would you know how to react? You’ll find all the answers you need in this brand new guide. We’ll start by looking at a typical mishap on property, and we’ll use it to highlight best practices in online reputation management.
Topics include:
- A Reputation Mishap
- Managing a Reputation Attack
- Other Types of Reputation Threats
- Managing a Social Media Crisis
- Preventing Reputation Attacks