Free Guide for Hoteliers
Asking the Ultimate Question: Would Guests Recommend Your Hotel?
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One of the most valuable guest feedback metrics is the Net Promoter Score® (NPS®). In this guide, we discuss how NPS® is calculated, how to benchmark performance and how to improve your NPS®. We also talk to industry insiders to find out their secrets to keeping a consistently high NPS® year-round.You will learn
- Why the NPS® has become an industry standard
- How NPS® is used in the hotel industry
- How you can use it as a benchmark
- The connection between NPS® and TripAdvisor rankings
- …as well as an insightful interview with a hotel industry insider!