Free Live Webinar for Hoteliers

Mission Critical: Guest Satisfaction


With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of a hotel’s success. In this webinar we discuss strategies, tools and best practices for motivating your whole team to deliver the best possible guest experience.

Topics include:

  • Identifying objectives, strategies and KPIs
  • Implementing tools and processes to guarantee brand standards
  • Building accountability and motivating staff at all levels
  • Using technology to connect with guests and resolve issues on property
  • Improving communication and collaboration across departments

Featured Panelists

  • Kris Leszczynski

    Group General Manager, Service Operations

  • Tim Towle

    Chief Operating Officer

  • Daniel E. Craig

    Founder (& moderator)