Free Live Webinar for Hoteliers
Mission Critical: Guest Satisfaction
With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of a hotel’s success. In this webinar we discuss strategies, tools and best practices for motivating your whole team to deliver the best possible guest experience.
- Identifying objectives, strategies and KPIs
- Implementing tools and processes to guarantee brand standards
- Building accountability and motivating staff at all levels
- Using technology to connect with guests and resolve issues on property
- Improving communication and collaboration across departments