Free Live Webinar for Hoteliers
Mission Critical: Guest Satisfaction
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Overview
With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of a hotel’s success. In this webinar we discuss strategies, tools and best practices for motivating your whole team to deliver the best possible guest experience.
Topics include:
- Identifying objectives, strategies and KPIs
- Implementing tools and processes to guarantee brand standards
- Building accountability and motivating staff at all levels
- Using technology to connect with guests and resolve issues on property
- Improving communication and collaboration across departments
Featured Panelists
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Kris Leszczynski
Group General Manager, Service Operations
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Tim Towle
Chief Operating Officer
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Daniel E. Craig
Founder (& moderator)
