Mission Critical: Guest Satisfaction

Overview

With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of a hotel’s success. In this webinar we discuss strategies, tools and best practices for motivating your whole team to deliver the best possible guest experience.

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Topics include:

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• Identifying objectives, strategies and KPIs
• Implementing tools and processes to guarantee brand standards
• Building accountability and motivating staff at all levels
• Using technology to connect with guests and resolve issues on property
• Improving communication and collaboration across departments

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Speaker:

• Kris Leszczynski, Group General Manager, Service Operations at Edwardian Hotels London
• Tim Towle, Chief Operating Officer at ReviewPro
• Daniel E. Crai, Founder (& moderator), ReKnown

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