Mission Critical: Guest Satisfaction

Overview

With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of a hotel’s success. In this webinar we discuss strategies, tools and best practices for motivating your whole team to deliver the best possible guest experience.

Topics include:

• Identifying objectives, strategies and KPIs
• Implementing tools and processes to guarantee brand standards
• Building accountability and motivating staff at all levels
• Using technology to connect with guests and resolve issues on property
• Improving communication and collaboration across departments