Free Case Study for Hoteliers

How the Right Attitude to Guest Experience Landed this Brand the #1 spot on TripAdvisor

“Guest experience is the sum of all positive and negative interactions that a guest has with our brand.” Attitude Hotels, Mauritius.

This is the ethos that enabled this brand to gain the #1 spot on TripAdvisor for its category and location in 2019. Read this case study to find out:

  • How the brand went from pen and paper to data driven decisions
  • How guest feedback is incorporated into all areas of hotel life
  • How the brand measures success and sets KPIs