Free Case Study for Hoteliers

How Minor Hotels Combined Effective Tools and Processes to Increase Guest Satisfaction

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Minor Hotels uses an integrated approach to guest feedback management and service recovery, which has led to year-over-year improvements in key metrics for both guest satisfaction and guest loyalty.

In this case study you will find:

  • A step by step breakdown of how Minor applies case management rules
  • Insights into how the group wove guest experience policies into its training and onboarding procedures
  • Reports of how all its key metrics improved