How Minor Hotels Combined Effective Tools and Processes to Increase Guest Satisfaction

Minor Hotels uses an integrated approach to guest feedback management and service recovery, which has led to year-over-year improvements in key metrics for both guest satisfaction and guest loyalty.

In this case study you will find:

A step by step breakdown of how Minor applies case management rules

Insights into how the group wove guest experience policies into its training and onboarding procedures

Reports of how all its key metrics improved