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Free Guide for Hoteliers

How to Respond to Guest Reviews at your Hotel

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Download this guide to learn how to respond to guest reviews and communicate with travelers on online travel agencies (OTAs) and review sites for your hotel.

Topics include:

  • Why review responses are so important
  • What sites allow you to respond to reviews
  • Basic tips for responding to reviews
  • Responding to positive reviews
  • Responding to negative reviews
  • Responding to Twitter reviews and mentions
  • How to reward reviewers & brand evangelists
  • A list of review sites
  • …and much more