Six Essential Ways to Manage Restaurant Reviews

Whether it’s TripAdvisor, Yelp, Instagram or Foursquare, restaurant-goers now have dozens of channels and unlimited audiences for sharing their culinary experiences. So how can you harness social media commentary to gain a deeper understanding of what guests think about your restaurant?

Topics include:

• 6 of the best ways to monitor reviews at your restaurant
• How to mitigate negative reviews
• Leverage the power of positive social media commentary
• The most effective method of earning positive feedback
• How to use customer insights to implement change