Six Essential Ways to Manage Restaurant Reviews

Whether it’s TripAdvisor, Yelp, Instagram or Foursquare, restaurant-goers now have dozens of channels and unlimited audiences for sharing their culinary experiences. So how can you harness social media commentary to gain a deeper understanding of what guests think about your restaurant?

Topics include:

6 of the best ways to monitor reviews at your restaurant
How to mitigate negative reviews
Leverage the power of positive social media commentary
The most effective method of earning positive feedback
How to use customer insights to implement change