Free Guide for Hoteliers
How to create the optimal survey & review response strategy
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Responding to guest feedback is one of the most challenging and time-consuming tasks that hoteliers face. And it’s not getting any easier.
How you respond to guest feedback can have a significant impact on guest perceptions, behaviour and the overall success of your hotel. In this guide, we’ll look at what to consider when defining a management response policy and suggest possible approaches based on our experience, studies and best practice.
Topics include:
- Why respond to guest feedback
- What to consider when defining a response policy
- Speed versus quantity?
- Recommended approach & objectives
- Tracking management response performance