Free Guide for Hoteliers

Everything You Need to Know About Managing Guest Surveys

Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests. By using survey feedback to guide improvements, hotels can prevent negative reviews, increase guest loyalty and attract new guests.

But while many hotels send out guest surveys today, few employ them to their best potential.

In this guide you will learn:

  • Ways to create winning surveys
  • How to get Net Promoter Score® working for you
  • All about effective survey responses
  • 17 GSS terms demystified
  • What makes both post-stay and in-stay surveys useful
  • How HD Hotels Optimized Surveys to Boost Guest Satisfaction