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Free Guide for Hoteliers

Effective Communication
to Drive Trust and Bookings



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By now, most hotels have put into place extensive cleaning and safety protocols to keep guests and employees safe from COVID-19. Now comes the next big hurdle: filling rooms.

To fill rooms, hotels need to reassure people that they are providing a safe environment and give them the confidence to book. And that comes down to communication.

To attract bookings and loyalty, hotels and accommodation operators around the world in order to have good communication must:

  • Listen, understand and address their concerns
  • Focus on objectives and support staff
  • Know your target audience
  • Use appropriate imagery and set realistic expectations
  • Monitor guest satisfaction

Read more in our latest guide on how to effectively communicate with your guests during COVID-19.