Free Case Study for Hoteliers

How Edwardian Hotels London Uses PMS Filters to Segment Feedback From its Corporate Clients

Edwardian Hotels London counts a number of top tech companies among its corporate clients, so monitoring satisfaction levels with these guests is vital. In this case study we see how this iconic brand focuses on specific feedback to make meaningful operational changes, with great results.

Find out how Edwardian Hotels London:

  • Uses PMS filters with guest surveys to segment feedback
  • Makes CapEx decisions based on feedback from corporate guests
  • Increased all its key metrics