We analyzed more than one million online reviews from hotels representing five major geographical regions around the world to put together the first of a series of quarterly review data benchmark reports.
Key findings on: review volume, review ratings, star segments, review market share, management response, and more.
Global and regional data sets on: Global Review Index metrics (GRI™), review sources market share and volume, semantic analysis and categories affecting reputation, management response and more.
Expert insights: a range of experts and hoteliers give comment on the state of reviews and how they manage reviews.
Reputation strategies for global hoteliers.
In this report you will find:
In this opportunity for a hospitality reset, you will be able to leverage all of the above for your brand.