How YHA New Zealand climbed TripAdvisor rankings

Having a great online reputation is not the exclusive domain of luxury hotels. In our latest case study, we caught up with Brian Westwood, Manager Sales and Marketing from YHA New Zealand, the country’s largest backpacker chain.

Download the case study now to understand how the group created a guest-centric organization, improving the traveler experience at their hostels and boosting online rankings.

Topics include:

• The challenges that faced YHA
• What solutions were found
• The results that have been achieved
• The impact on staff engagement
• How ReviewPro is used within YHA