Free Guide for Hoteliers
Best Practices for Guest Satisfaction
From High Touch to No Touch
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While hotels have been a traditionally ‘high-touch’ environment, guests are now expecting as little contact as possible. How can guest messaging and automation tools assist in meeting new guest expectations?
In this ebook we will look at:
- Why capturing and understanding guest feedback is still key
- Why messaging is more relevant today than ever
- The challenges of implementing guest messaging
- The importance of information at every stage of the journey