Free Guide for Hoteliers
All about Responding to Online Reviews, Surveys, and Guest Messaging
DATA PROTECTION BASIC INFORMATION
Data Controller: REVIEW RANK, S.A.
- Provided you the requested content by direct download or via email.
- In case you consented, to send you communications in order to provide you with information about the best practices in our hotel industry and products.
Rights of the data subject: You have the right to access, rectify and delete the data, as well as other rights, as explained in the additional information.
Whether you are dealing with online reviews, guest survey feedback, or communication via private messaging, your responses need to be professional, timely and effective.
In this guide we will cover best practices and provide real hotelier’s examples to give you the knowledge and confidence you need to respond effectively to all types of feedback, including:
- A comprehensive review response framework
- Guidelines for responding to reviews
- Guidelines for responding to surveys
- Guidelines for responding to Guest Messaging