Free Guide for Hoteliers

All about Responding to Online Reviews, Surveys, and Guest Messaging

Whether you are dealing with online reviews, guest survey feedback, or communication via private messaging, your responses need to be professional, timely and effective.

In this guide we will cover best practices and provide real hotelier’s examples to give you the knowledge and confidence you need to respond effectively to all types of feedback, including:

  • A comprehensive review response framework
  • Guidelines for responding to reviews
  • Guidelines for responding to surveys
  • Guidelines for responding to Guest Messaging