Reputation management for Restaurants
Increase reservations & walk-ins
Proactively manage your restaurant’s online reputation with our powerful, cloud-based solution to enhance diner experiences and increase the volume of positive reviews across the social web.
Build a strong online reputation & boost your restaurant’s revenue
A solid online reputation directly impacts a restaurant’s revenue potential. Discover how our award-winning solution can help you to:
Improve ratings on review sites & social media
Identify and prioritize operational, service or product improvements to deliver better experiences and turn customers into brand evangelists.
Leverage online reviews to increase revenue
Studies reveal that a half-star improvement in online ratings can lead to a 30%-49% greater likelihood a restaurant will be fully booked during peak dining times1.
1Source: University of California Berkeley, Sept. 2012.
Gain a real competitive advantage
Use detailed competitive insight to quickly establish how you are performing in relation to your direct competitors and make improvements to menus, staffing and operations to grow your market share.
Global Review IndexTM
Benchmark your restaurant’s online reputation score with the industry-standard GRITM, calculated from reviews aggregated from the most relevant review and social media sites, including OpenTable, TripAdvisor and La Fourchette.
Identify positive and negative mentions related to diners’ experiences in a multitude of categories to help prioritize operational/service improvements.
Gain unprecedented insight into your competitors’ performance and benchmark results by GRITM, service area, review source, language/country and sentiment analysis.
Social media monitoring
Track what people are saying about your restaurant and brand in real-time using our powerful, yet simple dashboard which features automatic alerts to help proactively engage with customers and take action as needed.
Export data (Excel, PNG, PDF or API) to share within your organization or to generate powerful business intelligence by analyzing ReviewPro data together with other internal data.
Use our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or service area and get resolved.
“Since implementing ReviewPro, one of our biggest wins is that our TripAdvisor performance has improved dramatically, both in terms of review volume and rankings.”
Why choose ReviewPro
Our Guest Intelligence empowers hotel and restaurant professionals to change internal culture and processes in order to increase guest satisfaction and revenue.
Data coverage, reliability & the GRITM
Act with confidence based on our analytics and reporting at a group, property and departmental level. Our proprietary Global Review IndexTM is the industry standard for online reputation measurement.
Actionable insight to deliver measurable results
Obtain deeper insight into the guest experience that allows you to improve decision-making and take immediate action where it will have the most impact.
Invaluable education, training & support
Transform your guest experience strategy and results with our multi-language Learning Center and personalized assistance from our proactive team of client service managers who are available 24/5.
Open & flexible approach to data
Benefit from our platform approach to data integration (Excel or API, etc.) to combine ReviewPro’s Guest Intelligence data with your existing or third-party data systems to maximize insight and decision-making capabilities.