GUEST SATISFACTION SURVEYS
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow.
LEVERAGE GUEST SURVEY FEEDBACK TO DELIVER BETTER EXPERIENCES
This powerful, yet flexible tool allows you to create effective in-stay or post-stay surveys to identify detailed insight into what guests like/dislike and positively impact your online reputation.
View all guest feedback in one dashboard
Manage guest feedback more easily and efficiently thanks to our fully-integrated platform which combines online reputation and guest surveys in one tool.
Increase review volume & ranking on TripAdvisor
Participate in the TripAdvisor Review Collection program to help build review volume/freshness and drive more referrals.
Improve guest satisfaction, ADR & RevPAR
Use deeper insight into operational/service strengths and weaknesses to deliver excellence and exceed expectations, while increasing revenue.
- Flexibility & Ease of Use
- Advanced Question Logic
- Mobile App
- In-Stay Surveys
- Sentiment Analysis
- Case Management
- Warnings
- Response Templates
FLEXIBILITY & EASE OF USE
Quickly create and send customized surveys in up to 36 languages. We offer the flexibility to have a core survey and create question modules based on specific hotels, segments or guest types.
ADVANCED QUESTION LOGIC
Display or hide questions based upon guest responses, making the survey more relevant to each guest and giving you more detailed feedback to help prioritize operational, service or product related improvements.
MOBILE APP
Use our intuitive app which features real-time alerts and notifcations to prioritize where you need to take action and engage with guests while on the go. See more
*The mobile app is included in all of our plans
IN-STAY SURVEYS
Send short surveys while guests are still on property to identify the need for service recovery. Take corrective action before guests check out to help improve satisfaction and reduce negative online reviews.
SENTIMENT ANALYSIS
Identify positive and negative comments related to guests’ experiences in more than 26 categories to help prioritize operational/service improvements. See more
CASE MANAGEMENT
Use our case management system to help ensure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.
WARNINGS
Create flexible warnings to advise you of change in review and survey KPIs across one or many hotels or restaurants.
RESPONSE TEMPLATES
Use templates and save time responding to surveys from an easy to use dashboard.
