Guest Messaging Hub
Consistently exceed guest expectations
Leverage one, easy-to-use central hub to communicate with guests in real-time, using the messaging service of their choice.
Instant, personalized & efficient
Today, guests want to interact with your hotels when and how it is convenient for them, with messaging fast becoming their preferred approach. Whether they choose Facebook Messenger, Line, Viber, SMS, WeChat, Twitter, Telegram or WhatsApp*, our integrated platform, combined with case management, enables you to establish internal service level agreements and ensure you meet all your guests’ in-stay needs.
*Limited access to select brands.
Engage with guests on their terms
Allow guests to communicate with you in the way that suits them best with the peace of mind that your team has the right system in place to deliver on your promise.
Reply to guests faster
Respond to what guests want, when they want it. Identify and resolve issues while they are still on property, allowing for real-time service recovery.
Differentiate through service excellence
Stand out from your competitors for the consistent quality of your guest experience, leading to improved online review rankings.
No app for guests to download
Hotel customers can enjoy a seamless messaging experience without having to download an app. It’s really simple for hotels to set up too.
Auto-reply messages & templates
Save time and unify your company voice using auto-reply messages, response templates and attachments. ‘Out of office’ replies ensure guest needs are met within your resource capacity.
Routing & escalation of messages
Assign cases to the relevant person or team within your organization. Internal alerts and automatic escalation rules ensure no guest query is overlooked.
Widget on hotel website
Embed a customizable widget on your website, Wi-Fi login screen or other digital platform so that guests can contact you easily and indicate their preferred messaging service to continue the conversation.
Multiple guest hubs
Create hubs for different groups of guests so you can customize the communication and workflow. Useful for VIPs, conference attendees or spa customers, to name but a few.
Interact with guests while on the go
Avoid unnecessary wait times by communicating with guests from our mobile app. Everything in one place, in real-time, at the touch of a button.
“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organization around guest satisfaction.”