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Guest Messaging Hub

Consistently exceed guest expectations

Leverage one, easy-to-use central hub to communicate with guests in real-time, using the messaging service of their choice.

Reputation Management for Hotels

Instant, personalized & efficient

Today, guests want to interact with your hotels when and how it is convenient for them, with messaging fast becoming their preferred approach. Whether they choose Facebook Messenger, Line, Viber, SMS, WeChat, Twitter, Telegram or WhatsApp*, our integrated platform, combined with case management, enables you to establish internal service level agreements and ensure you meet all your guests’ in-stay needs.

*Limited access to select brands.

  • Leverage online reviews to increase revenue

    Engage with guests on their terms

    Allow guests to communicate with you in the way that suits them best with the peace of mind that your team has the right system in place to deliver on your promise.

  • Improve your ranking on review sites & OTAs

    Reply to guests faster

    Respond to what guests want, when they want it. Identify and resolve issues while they are still on property, allowing for real-time service recovery.

  • Outperform your competitors

    Differentiate through service excellence

    Stand out from your competitors for the consistent quality of your guest experience, leading to improved online review rankings.

Key features

  • No app for guests to download

    Hotel customers can enjoy a seamless messaging experience without having to download an app. It’s really simple for hotels to set up too.

  • Auto-reply messages & templates

    Save time and unify your company voice using auto-reply messages, response templates and attachments. ‘Out of office’ replies ensure guest needs are met within your resource capacity.

  • Routing & escalation of messages

    Assign cases to the relevant person or team within your organization. Internal alerts and automatic escalation rules ensure no guest query is overlooked.

  • Widget on hotel website

    Embed a customizable widget on your website, Wi-Fi login screen or other digital platform so that guests can contact you easily and indicate their preferred messaging service to continue the conversation.

  • Multiple guest hubs

    Create hubs for different groups of guests so you can customize the communication and workflow. Useful for VIPs, conference attendees or spa customers, to name but a few.

  • Interact with guests while on the go

    Avoid unnecessary wait times by communicating with guests from our mobile app. Everything in one place, in real-time, at the touch of a button.

Michael Levie CitizenM

“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organization around guest satisfaction.”

Michael Levie

Partner & CEO, citizenM hotels

55,000+ companies rely on ReviewPro

    • Kempinski Hotels
    • Red Lion
    • Radisson Hotel Group
    • Melia
    • Ascott
    • Minor

Upgrade the guest experience

Connect with one of our experts today to find out how we can make it easy for you to communicate with guests in real-time, using the messaging service of their choice.

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