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Reputation Management for Hotels

GUEST MESSAGING HUB

Communicate with guests in real-time on the messaging service of their choice from one easy-to-use central hub. Create auto-replies and saved answers to increase efficiency and ensure speedy responses.

Reputation Management for Hotels


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CONSISTENTLY EXCEED GUEST EXPECTATIONS

Whether the guest choose Facebook Messenger, Line, Viber, SMS, WeChat, Twitter, Telegram or WhatsApp*, our integrated platform, combined with case management, enables you to establish internal service level agreements and ensure you meet all your guests’ in-stay needs.
*Limited access to select brands.

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Reputation Management for Hotels
Reputation Management for Hotels

Engage With Guests on
Their Terms

Allow guests to communicate with you in the way that suits them best with the peace of mind that your team has the right system in place to deliver on your promise.

Reputation Management for Hotels

Reply to Guests
Faster

Respond to what guests want, when they want it. Identify and resolve issues while they are still on property, allowing for real-time service recovery.

Reputation Management for Hotels

Differentiate Through
Service Excellence

Stand out from your competitors for the consistent quality of your guest experience, leading to improved online review rankings.