GUEST EXPERIENCE AUTOMATION™
Deliver remarkable guest experiences by leveraging our chatbot and automation tools, across multiple messaging services (WhatsApp, WeChat, SMS and more).
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INFORMATION DRIVES THE GUEST JOURNEY.
TAKE CONTROL.
Guest Experience Automation™ empowers hotels to react immediately to inbound guest enquiries and provides automated outbound communication at key stages of the guest journey.
Guest Communication
Solved
Automate both reactive (inbound) and proactive (outbound) communication
Messaging across multiple platforms
Exceed expectations via the guests’ mobile devices & preferred messaging service
Pre-trained
AI-powered chatbot
Provide your guest with just-in-time information when they need it in any language.
- Hotel Chatbot
- Knowledge Base
- Conversation Flows
- Case Automation
- Promote Messaging
- Messaging Services
- Guest Profiles
- Outbound Messaging
READY-TO-GO CHATBOT
- Pre-trained AI to understand more than 5,000 hotel related questions.
- Positive-network effect, all linguistic improvements will benefit all clients.
- Works across all messaging services.
- 13 languages supported via Google on-the-fly translation; key languages will be supported natively.
- Easily configurable to handle inquiries in the way you want.
PRE-FILLED LIVE KNOWLEDGE BASE:
- Configure one knowledge base across many hotels.
- Pre-written answers that take the specific information about each hotel from the knowledge base.
- Configure how you want to answer questions.
- Configure the follow-up with standard flows.
- Edit the pre-written answer to reflect the tone of voice of your brand.
- Reporting to prompt you to fill in the missing gaps of the information.
CONFIGURABLE CONVERSATION FLOWS
- Out-of-the-box conversation flows allowing the chatbot to interact with guests, and your team to follow-up.
- Escalate to an agent, take reservations at your restaurant and spa, receive room service and maintenance requests.
- Customizable chatbot flows will be enabled with PMS and booking engine integration.
ENSURE FOLLOW-UP
Cases functionality allows fine control of follow-up actions:
- Customize case details and notification options to reflect your internal processes and workflows.
- Add escalation rules to ensure management is alerted about any overdue cases.
- Manage live requests received from guests while on property within the same platform.
- Set up a new automation rule in less than a minute.
- ‘To Do’ page allows user to control own task pipeline.
EFFECTIVELY PROMOTE MESSAGING TO YOUR GUESTS
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Allow your guests to easily contact you by promoting one landing page with a QR code with all the ways to contact you (WhatsApp, WeChat, Facebook etc.)
Full control over content and communication of guest messaging options, promote one QR code and update communication options as you go.
MULTIPLE MESSAGING SERVICES
- Receive and respond to real-time requests from guests via the service of their choice.
- Make it easy and convenient for guests to message your hotel allows you to control the conversation better.
- No need for guests to download your brand app.
- Chatbot works across all messaging services.
GUEST PROFILES
- Collect and aggregate all the guest information during the stay.
- Use the guest data from your PMS or CRM to create smart lists.
- All stays and interactions captured within the guest profile:
- All communications, inbound and outbound.
- Related cases and follow-up.
- Additional PMS data (if integrated).
- API connection to CRM to enhance guest profile in CRM profile.
OUTBOUND MESSAGING
- Contact your guests at key stages of their journey to ensure that both you and the guest get the information needed to exceed their expectations.
- Create segmented, automated communications.
- Contact guest according to the best channel – WhatsApp, SMS, email etc.
- Scalable to be applied to all hotels using variables.
- Send survey links within the message, integrated with ReviewPro surveys platform.
