GUEST INTELLIGENCE SUITE
Deliver outstanding guest experiences
Comprised of our industry-leading Online Reputation Management (ORM), Guest Satisfaction Surveys (GSS) and Mobile App, the Guest Intelligence Suite helps your organization to develop a truly guest-centric culture.
Make improvements where it matters most
Whether you manage an individual hostel or one of the world’s largest hotel brands, delivering memorable experiences to travelers is key to success. Our Guest Intelligence Suite ensures your whole team is focused on the right priorities to drive higher guest satisfaction and positively impact results.
View all guest feedback in one dashboard
Accessible from your mobile, tablet or computer, monitor performance across +175 OTAs and review sites, as well as your internal guest surveys all in one place.
Prioritize operational & service improvements
Our advanced analytics and competitive benchmarking combined with customized views, alerts and reports ensures you know what directly affects you and requires immediate attention.
Boost online rankings & revenue
Turn insight into action to deliver excellence and exceed expectations, driving a higher volume of positive guest reviews and in turn, higher revenue.
Guest Satisfaction Surveys
Leverage guest survey feedback to enhance guest experience
Gather valuable direct feedback with our customizable surveys and watch your review volume/ranking soar on TripAdvisor and other review sites.
Engage with guests while on the go
Access real-time performance metrics from your mobile device or tablet to check how you are performing across different guest feedback sources and respond directly.
AUTO CASE MANAGEMENT