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  • Kempinski Hotels
  • Red Lion
  • Radisson Hotel Group
  • Melia
  • Ascott
  • Minor
  • Michael Levie citizenM hotels

    “ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organisation around guest satisfaction.”

    Michael Levie

    Partner & CEO, citizenM hotels


    • Loews
    • Red Lion
    • SBE Hotel Group
    • Library Hotel Collection
    • 1859 Hotels
    • Gansevoort
    Adele Gutman Library Hotel Collection

    “With ReviewPro’s semantic analysis, we can quantify which areas are of the highest concern to our guests, which helps us to justify investments and achieve the greatest impact from our financial expenditures.”

    Adele Gutman

    VP Sales, Marketing & Revenue, Library Hotel Collection


    • Casa Gangotena
    • Palladium Hotel Group
    • Noi Hotel
    • The Singular Hotels
    • Vertice
    • Windsor Hotels
    Claudia Flacho
 Pestana Hotels & Resorts

    “What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”

    Claudia Flacho

    Business Revenue Intelligence Analyst, Pestana Hotels & Resorts


    • CitizenM
    • Jurys Inn
    • Red Carnation
    • Iberostar
    • Thon Hotels
    • Pestana
    Peter Stack Jurys Inn

    “Since implementing ReviewPro’s integrated guest feedback system, combining ORM with GSS, we now have a global view of our 31 hotels. One of our biggest wins is that our TripAdvisor performance has improved dramatically, both in terms of review volume and rankings.”

    Peter Stack

    Regional Operations Manager, Jurys Inn


    • Marco Polo
    • Dorsett
    • Centara
    • Swiss Hotels
    • Dusit
    • onyx-hospitality
    Anthony Khoo The Ascott Limited

    “Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”

    Anthony Khoo

    Senior Vice President for Brand & Marketing, The Ascott Limited


    • Marco Polo
    • Queensland
    • Meriton
    • Swiss Hotels
    • Dusit
    • Scenic Hotel Group
    Damien Hanger Star Ratings Australia

    “ReviewPro has opened the door for thousands of SME accommodation businesses in Australia to manage their online reputation. The quality of ReviewPro data has been matched by their unrivalled training and support.”

    Damien Hanger

    General Manager, Star Ratings Australia

    アフリカ & 中東

    • Dan Hotels
    • Jaz Hotels
    • Kenzi Hotels
    • RTG
    • El Mouradi
    • Makarim



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