GUEST EXPERIENCE IMPROVEMENT SUITE™
Take Guest Satisfaction to the Next Level
Integrated tools and processes to increase guest satisfaction, rankings and revenue.- Identify operational & service improvements & effectively manage internal processes to ensure changes are implemented across your organization.
ONLINE REPUTATION MANAGEMENT
Manage and improve your online reputation with our powerful cloud-based solution. Deliver better guests experiences and increase your rankings on review sites and OTAs.
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GUEST SATISFACTION SURVEYS
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow.
GUEST MESSAGING HUB
Communicate with guests in real-time on the messaging service of their choice from one easy-to-use central hub. Create auto-replies and saved answers to increase efficiency and ensure speedy responses.
AUTO CASE MANAGEMENT
Automate follow-up on guest feedback, assign duties and track completion. Prevent negative reviews and earn rave reviews by ensuring the timely resolution of guest issues.
60,000+ clients, including hotel chains, individual hotels, serviced apartments, restaurants, destinations and hostels, in more than 150 countries
Guest Messaging Hub
Guest Satisfaction Surveys
Auto Case Management
Online Reputation Management
“With ReviewPro’s semantic analysis, we can quantify which areas are of the highest concern to our guests, which helps us to justify investments and achieve the greatest impact from our financial expenditures.”
Adele Gutman, VP Sales, Marketing & Revenue
Library Hotel Collection
“ ReviewPro has opened the door for thousands of SME accommodation businesses in Australia to manage their online reputation. The quality of ReviewPro data has been matched by their unrivalled training and support.”
Damien Hanger, General Manager
Star Ratings Australia
“We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”
Anthony Khoo, Senior Vice President for Brand & Marketing
The Ascott Limited
“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organization around guest satisfaction.”
Michael Levie, Partner & CEO
CitizenM hotels
“Since implementing ReviewPro’s integrated guest feedback system, combining ORM with GSS, we now have a global view of our 31 hotels. One of our biggest wins is that our TripAdvisor performance has improved dramatically, both in terms of review volume and rankings.”
Peter Stack, Regional Operations Manager
Jurys Inn
“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”
Claudia Flacho, Business Revenue Intelligence Analyst
Pestana Hotels & Resorts