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ReviewPro provides Online Reputation Management analytics to support HI Standards

Hostelling International’s well-established Assured Standards means guests can rely on a consistent level of services and facilities wherever they stay. ReviewPro and Hostelling International have launched a new partnership to provide Online Reputation Management analytics across the whole organization, to help further understand what are today’s guest expectations. The partnership will also support the HI Quality & Sustainability management system. The International office will now provide relevant guest insights for the 500 HI-Q(&S) hostels across 41 National Associations, and will help the whole network adhere to HI Standards across all of their properties.

Manage & improve your online reputation

Discover how you can benchmark and manage your hostel’s online reputation to deliver better guest experiences and increase your ranking on review sites and OTAs.

Reputation Management for Hotels

What’s it about?

Hostelling International have teamed up with ReviewPro, experts in online reputation improvement, to bring our members an exciting new offer: receive one additional free month of service per year contracted with ReviewPro*? . This tool will enable you to better manage your hostel’s online reputation and help boost your ranking on TripAdvisor and other review sites.

*Hostelling International members who sign up with ReviewPro will receive one complimentary month of service for every year contracted. This HI membership benefit also applies to existing ReviewPro clients.

What we do

ReviewPro is the leading provider of Guest Intelligence solutions for the hospitality industry. We understand the impact and implications of guest feedback and are experts in helping clients create a guest-centric culture, to deliver better experiences and exceed guest expectations.

Reputation = Revenue

Across all segments of the accommodation industry, a high online reputation index means you are exceeding guests’ expectations, which if effectively managed, will enable you to increase average daily rates (ADR). By using ReviewPro’s Online Reputation Management solution you can:

  • Leverage online reviews to increase revenue

    Leverage online reviews to increase revenue

    A 1 point increase in your hostel’s Global Review IndexTM can lead to an increase of up to 1.42% in RevPAR.

  • Improve your ranking on review sites & OTAs

    Improve your ranking on review sites & OTAs

    Leverage review analytics to prioritize operational and service enhancements to deliver better guest experiences and exceed expectations.

  • Outperform your competitors

    Outperform your competitors

    Gain detailed insight and identify strengths and weaknesses, across more than 475 hospitality-specific concepts, so you can deliver superior experiences compared to your direct competitors.

Key features

  • Global Review IndexTM

    Benchmark an individual hostel, group of hostels or brands online reputation score with the industry-standard GRITM, calculated from reviews aggregated from 175 OTAs and review sites in 45+ languages.

  • Sentiment analysis

    Identify positive and negative mentions related to guests’ experiences in more than 26 categories to help prioritize operational/service improvements.

  • Mobile App

    Use our intuitive app which features real-time alerts and notifcations to prioritize where you need to take action and engage with guests while on the go. See more

Anthony Khoo Ascott

“We have used ReviewPro to identify key friction points that our customers are experiencing which has had a direct impact on investment decisions and timelines. This has helped improve product delivery and ultimately generate better reviews.”

Brian Westwood

Manager Marketing and Sales, YHA New Zealand

Frequently asked questions

Where can I learn more about online reputation management?
On ReviewPro’s Resource Hub, you can find a whole host of guides and best practices for the hospitality industry, including how to improve your online reputation.

What happens if I am already a ReviewPro customer?
Please get in touch with your ReviewPro Account Manager to discuss the membership benefit – one free months of service for every year contracted.

Can I view the tool from my mobile?
Yes, ReviewPro’s mobile App makes it easy to manage guest feedback wherever you are, from your mobile or tablet (both Apple and Android). And it’s free to download!

How can I find out more about the ReviewPro solution?
Please fill out your details on the form below specifying in the comments box that you are a member of the Hostelling International Network or email us at hi@reviewpro.com.

Improve your TripAdvisor ranking

Talk to one of our experts today to find out how your hostel can improve review volume and ranking on TripAdvisor and leading OTAs.

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