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Guest Satisfaction Surveys
Our fully flexible tool allows hoteliers to drill down into the details of every stay and understand the guest experience, with PMS filters to pinpoint specific room issues, and a review collection program to maintain fresh reviews and your online reputation.
Find out how you can carry out the following surveys with ReviewPro’s GSS tool:
- Pre-stay: perform market research to guarantee success or create upsell opportunities
- In-stay: check in with your guests while on property to fix service issues and improve the guest experience before they check out
- Post-stay: collect specific data about the experience at your property to prioritize operational and service improvements