technology

Do I need a hotel chatbot?

A hotel chatbot is a computer program designed to simulate conversations with guests and is trained to respond to questions related to the hospitality industry. It can be implemented into messaging pl...

What is guest feedback?

Guest feedback is the response from guests in the form of online reviews, guest survey responses, or guest messaging communication. It can be used to understand the guest and guide the resolution of i...

Why is guest experience important?

The very core of hospitality is a great guest experience. It should also be central to your hotel operations because getting it right means that guests will talk positively about your hotel in online ...

What is a chatbot?

A chatbot is a computer program designed to simulate conversations with human users. Some chatbots use advanced technology, like Natural Language Processing (NLP) to interpret human language and commu...

What is auto case management?

Auto Case management is an automated task system for hoteliers that notifies or escalates cases to the right people when action is needed. Auto Case Management can be used on two different levels: aut...

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