In the age of online reviews, Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest sentiment. By using survey feedback to guide...

Guest feedback is the response from guests in the form of online reviews, guest survey responses, or guest messaging communication. It can be used to understand the guest and guide the resolution of i...

Guest satisfaction surveys are a tool for hoteliers to measure satisfaction and gather feedback on the level of satisfaction of their guests. They can be used during or post-stay and can focus on gene...