online reputation management

How does my hotel reputation affect my revenue?

As shown by studies by Cornell University, your hotel reputation directly affects your revenue, which is why a good online reputation is so essential. What Do Guests Think of Hotel Reputation? Your ho...

How to respond to guest reviews?

Every hotelier knows that you need to respond to online guest reviews. But how to make sure you are doing it right?  Responding to guest reviews is time-consuming, but essential for your online r...

How can my online reputation help drive bookings? 

Your online reputation is essential to drive bookings. Before making their decision, guests will read reviews to understand the current experience at your establishment. Especially now, when traveling...

How to handle negative guest reviews?

No matter how hard we try, negative guest reviews can always happen. Do not take it personally but respond to your guests and listen to what they have to say as it can help you ide...

How can I improve my hotel’s online reputation?

Having a positive online reputation is important, as we are making more and more bookings online. For this we let us guide by the online reviews people have left on review sources and OTAs. There are ...

What is online reputation management for hotels?

Online reputation management for hotels is the active practice of monitoring and improving upon what guests are saying about your property in online reviews on OTAs and review websites. Since there ar...

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