Hospitality

How do I measure the guest experience?

Delivering remarkable guest experiences lies at the heart of hospitality: offering great service and an experience that won’t be forgotten. But how can you measure the guest experience? There ar...

Why is guest experience important?

The very core of hospitality is a great guest experience. It should also be central to your hotel operations because getting it right means that guests will talk positively about your hotel in online ...

What is a chatbot?

A chatbot is a computer program designed to simulate conversations with human users. Some chatbots use advanced technology, like Natural Language Processing (NLP) to interpret human language and commu...

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