Guest feedback comes in many ways and forms, but mainly we know online hotel reviews and guest survey responses. Both types of feedback complement each other nicely, but both give hotel...
Hospitality
What are the tools you can use to collect guest feedback?
Guest feedback can be utilized to better understand and improve the guest experience in a variety of ways. Guests can contact you via SMS or fill out short in-stay questionnaires to check in with you ...
How do I measure the guest experience?
Delivering remarkable guest experiences lies at the heart of hospitality: offering great service and an experience that won’t be forgotten. But how can you measure the guest experience? There ar...
Why is guest experience important?
The very core of hospitality is a great guest experience. It should also be central to your hotel operations because getting it right means that guests will talk positively about your hotel in online ...
What is a chatbot?
A chatbot is a computer program designed to simulate conversations with human users. Some chatbots use advanced technology, like Natural Language Processing (NLP) to interpret human language and commu...